Returns Policy

We have a free exchange policy of 14 days for full-priced items. This means we can only offer exchange or store credit if a returns request is submitted for a full-priced item within 14 days from the tracked date of delivery. Limitations apply for sales items. Refunds on purchased items and reimbursement of shipping costs are likewise only offered in limited circumstances. Please read this policy carefully to check your eligibility.

 

We ask that you inspect your order upon receipt, and contact us immediately in the case of fault, damage, or receipt of incorrect items, so that we are able to evaluate and resolve any issues in a timely manner. Requests for return, whether for change-of-mind, or any other reason, must be made within 14 days from the tracked date of delivery.

We do not accept change-of-mind returns on sales items. Returns may only be approved for discounted items in the case of factory faults or prior damage. Despite every effort to provide accurate images of our products, actual colour, design, or product finishes may vary slightly or appear different from photographs. We do not accept responsibility for slight differences from the provided representation. Please check the written product descriptions before placing your order, or contact us if you have any questions. 

For all items, refunds will only be offered in the case that we are unable to make a repair or replacement. Only incorrect items, or those which are faulty, or damaged prior to delivery will be eligible for refund. We reserve the right to make exclusive and final assessment of any issues given as reasons for return, and determine their resolution in accordance with this policy. While we can still offer exchange or store credit, neither reimbursement of shipping costs nor any refunds will be provided for items that we determine to be as ordered, and without fault or damage prior to customer delivery.

To be eligible for return your item must be in the same condition as it was received, unworn or unused, with tags, and in its original packaging. You must submit a returns request for approval prior to posting your items to us. If your return is approved, we’ll send you instructions on how and where to send your package. Once approved, returns must be posted to us within 7 days. Items sent after this time will not be replaced, credited or refunded, nor any associated shipping costs reimbursed. This applies also for any items that are returned without prior approval.

We recommend the use of Australia Post's Regular Post service, with tracking, as we may only reimburse you up to the calculated cost of this service. Please note however that shipping costs will not be covered in any case for returns based on change-of-mind.

To request a return, you can contact us here. 

Any refunds or reimbursements for your return will be automatically credited on your original payment method. Please be aware it can take some time for your bank or credit card company to process the transaction.

Thank you for your understanding!

Please feel free to contact us if you have any questions.